For the fastest and most efficient order processing, please place orders on our website www.monsterdisplays.com. Submit art at time of order placement to ensure faster order processing. All web orders received after 12:00pm EST will be processed on the next business day. Factory is not responsible for any server malfunction that affects receipt of order.
Orders may be emailed to [email protected] DO NOT attach artwork files to emailed purchase orders and vice versa. Factory is not responsible for any server malfunction that affects receipt. Factory is also NOT responsible for omitted information on the order. All documents received after 12:00pm EST will be counted as received on the next business day.
Faxed orders are accepted as original orders. Any written confirmation of a faxed order must be marked "CONFIRMATION OF FAX - DO NOT DUPLICATE" to avoid duplication of order. Factory is not responsible for any fax malfunction that affects receipt and/or omitted information on the order. All documents received after 12:00pm EST will be counted as received on the next business day.
FAST SHIP ORDER REQUIREMENTS
Rush Service is available and requires a prior approval by Customer Care. Same day service is available for certain product lines. Contact us for availability and applicable fees.
STANDARD LEAD TIMES
Standard Lead Times are listed for each product on their respective pages and are subject to capacity and inventory levels. Your order will be scheduled within our standard lead times or with Rush Service as requested to meet your required 'in hands' date. The factory reserves the right to adjust lead times. Customers will be contacted regarding affected orders.
HARDWARE ONLY LEAD TIMES
Most hardware only orders placed before 2:00pm EST will ship the next day and are subject to the capacity and inventory levels. Customer Care will inform you of any order shipment delays at the time of ordering.
Due to unavoidable style modifications and enhancements, products of comparable cost and style for those illustrated on Monster Displays website may be substituted. We reserve the right to withdraw any product offering without prior notification.
ORDER CHANGES & CANCELLATIONS
No graphic or product manufacturing changes will be accepted after final proof approval. Customer is responsible for all labor and material costs incurred prior to cancellation and will be billed accordingly. Any graphic orders or customized materials are not accepted for return, due to their personalized nature.Cancellations are subject to a 15% cancellation fee once an order has begun processing. Contact Customer Care for additional Claims/Returns processing information.
CREDIT / PAYMENT TERMS
All orders must be prepaid until credit terms are established. We accept Discover, Visa, Master Card, and American Express credit cards. All New Customers are required to prepay their first order.
Random printed samples available. Contact Customer Care for details.
We value your Referral Partnership! Monster Displays Sales Representatives must approve all Referral programs in writing before orders are accepted. Contact Customer Care for details. Please reference your Referral quoted item numbers when placing your orders.
Artwork shown in the catalog is for illustrative purposes only. By submitting order and artwork to the factory, the customer represents that the use or display of artwork will not violate applicable laws or client restrictions and hereby holds the factory harmless.
18502 NE 5th AVE
All display systems are designed to provide the user with a quality and durable product. Unless otherwise stated on individual catalog or products page, standard hardware warranty is a 'one year parts and labor' warranty which warrants product against defects in material and workmanship. All graphics have a 30 day warranty on delamination or defects. Warranties do not cover damage due to accidents, abuse, or normal wear and tear. The customer is responsible for shipping the product to us for inspection. Monster Displays products found to be defective will be replaced or repaired at factory's discretion. If the issue is deemed a manufacturing defect, Monster displays will cover standard outbound shipping costs if claim is placed within the warranty period.
CLAIMS / RETURNS
Any damages or discrepancies must be reported within 48 hours of receipt of merchandise. Factory reserves the right to not honor any claims not reported within 48 hours.
We Thank You for your Business!
Please contact Customer Service for details on any of our terms and conditions.